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IT STANDBY SUPPORT SERVICE

The AFPM IT Department is pleased to introduce IT Standby Support Service to better serve our trainees, trainers, and academy members.
 

This initiative reflects our commitment to support the Academy’s academic and operational needs beyond regular office hours.
 

🔧 IT Standby Support – Overview

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The IT Standby Support provides after-hours assistance for urgent technical matters related to:

  • Access and troubleshoot of AFPM eLearning Management System (eLMS)

  • Issues affecting AFPM’s Zoom meetings, online assessments, or academic portals

  • Website login/access support

  • Urgent system-related issues affecting the Board of Examiners, Censors, or Trainees
     

🕒 Support Hours

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  • Weekdays (Monday–Friday): 05:00 PM until 11:00 PM

  • Weekends & Public Holidays: 10:00 AM until 09:00 PM
     

📞 How to Reach Us After-Hours

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For after-hours IT support, kindly use the designated contact methods below:

  • Email: systemadmin@afpm.org.my (monitored by the standby officer during standby hours)

  • IT Support Line: +6010 949 7205 (for urgent issues only)
     

We appreciate your cooperation and look forward to providing a more reliable and accessible support experience.

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*For Blackboard request, IT follows the policy of 2-3 days request before the session. No urgent request after-hours will be entertained.

 

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TRAINEE WELLBEING FRAMEWORK

 

1. Purpose 

This policy outlines the AFPM’s commitment to supporting the wellbeing of family medicine trainees. It aims to establish a structured, sustainable, and culturally sensitive framework to promote physical, mental, social, professional, and spiritual wellness. 

 

2. Scope 

This policy applies to all trainees enrolled in postgraduate family medicine training programs under the Academy of Family Physicians of Malaysia. It also provides guidance to trainers, coordinators, and training centres on supporting trainee wellbeing. 

 

3. Policy Statement 

AFPM is committed to fostering a training environment where every trainee feels supported, valued, and empowered. Wellbeing is recognized as foundational to personal growth, professional performance, and the delivery of safe patient care. AFPM endorses a preventive, proactive, and holistic approach to wellness. 

 

4. Objectives 

  • To reduce the risk of burnout and mental health issues. 

  • To promote a culture of openness, peer support, and mentorship. 

  • To ensure access to appropriate support services and resources.

GRIEVANCE FORM: CLICK HERE

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MENTAL WELLNESS SUPPORT

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> Please reach out to your Academic / Clinical / Research Mentor for further assistance.

​5. Key Domains & Strategies 

 

5.1 Physical Wellbeing 

 

 Strategies: 

  • Promote compliance with regulated duty hours and mandatory rest. 

  • Promote healthy lifestyle habits, including exercise and balanced nutrition. 

  • Encourage participation in physical wellbeing initiatives  

 

5.2 Mental and Emotional Wellbeing 

 

Strategies: 

  • Provide access to confidential mental health support services (online or in-person). 

  • Plan regular peer support sessions and safe sharing spaces. 

  • Conduct workshops on stress management, resilience, and emotional intelligence. 

 

5.3 Social and Peer Support 

 

Strategies: 

  • Facilitate mentorship programs and trainee networking activities. 

  • Encourage a buddy system, especially for exam-going trainees. 

  • Organize inclusive social events to promote belonging and camaraderie. 

 

5.4 Professional and Academic Wellbeing 

 

Strategies: 

  • Offer transparent training guidelines, clear learning outcomes, and fair assessment. 

  • Provide  academic mentorship. 

  • Address training concerns through regular feedback and review. 

 

5.5 Spiritual and Cultural Wellbeing 

 

Strategies: 

  • Respect cultural and religious practices; ensure availability of prayer spaces. 

  • Support reflective practices such as journaling as part of training. 

  • Invite speakers on values-based practice and personal growth. 

​6. Implementation Plan 

 

Provide screening tools for depression, anxiety, stress and burn-out to monitor wellbeing and coordinate support services. 

 

7. Crisis Response 

  • Provide a link in the AFPM website for mental health support. 

  • Incorporate basic mental health first aid training for trainers. 

 

8. Roles and Responsibilities 

 

Trainees 

  • Engage in wellbeing activities and seek support when needed. 

  • Participate in feedback and wellness surveys. 

 

Trainers and Supervisors 

  • Foster a safe, non-judgmental environment. 

  • Identify early signs of distress and refer appropriately. 

 

Training Centres 

  • Ensure access to resources, facilities, and support services. 

 

AFPM Council 

  • Provide leadership, oversight, and funding for wellness activities. 

  • Monitor implementation and ensure policy review every 3 years.  

 

9. Review and Evaluation 

 

This policy will be reviewed every three (3) years, or sooner if necessary, to ensure alignment with best practices and trainee needs. Feedback from trainees and trainers will be key to the revision process. 

 

References 

  • World Health Organization (WHO) Framework on Mental Health and Wellbeing in Healthcare Workers 

  • Malaysian Medical Council (MMC) Guidelines on Doctor’s Health and Conduct 

  • Local surveys and feedback from AFPM trainees and faculty 

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